Terms & Conditions

1.1All bookings must be made in advance through our website, telephone booking service, email, or authorised booking partners.

1.2Full payment is required at the time of booking unless otherwise agreed by us in writing.

1.3A booking is not confirmed until payment has been received and a booking confirmation has been issued.

1.4Customers are responsible for ensuring that all booking information is accurate, including:

• Vehicle registration number
• Vehicle make and model
• Departure and return dates
• Flight numbers
• Contact details

1.5Additional charges may apply where incorrect information results in additional operational costs.

1.6We reserve the right to refuse any booking at our discretion.

2.1Vehicles accepted for parking must:

• Be roadworthy
• Hold valid motor insurance
• Hold a valid MOT certificate where legally required
• Be taxed in accordance with UK law

2.2We reserve the right to refuse any vehicle that:

• Appears unsafe
• Has significant fluid leaks
• Is excessively damaged
• Cannot be legally driven on public roads
• Presents a safety risk

2.3The customer confirms they are authorised to leave the vehicle with us and have legal authority to enter into this agreement.

3.1Unless expressly agreed otherwise, all vehicle keys must be left with our staff.

3.2Keys may be retained for operational purposes including:

• Vehicle movement
• Security procedures
• Emergency access

3.3We will take reasonable precautions to safeguard keys while in our possession.

4.1We reserve the right to move vehicles between parking bays or to our alternative secure storage sites where reasonably required for:

• Operational efficiency
• Security reasons
• Maintenance works
• Capacity management

4.2By accepting these Terms, customers authorise our staff and insured drivers to move their vehicle as required.

4.3Mileage may increase during vehicle movement and operational relocation.

5.1Transfer services operate between our parking facilities and Heathrow Airport terminals.

5.2Transfer schedules may vary according to demand, traffic conditions, weather conditions, and airport restrictions.

5.3Customers must allow sufficient time for check-in, security screening, passport control, and airline requirements.

5.4We cannot guarantee exact transfer times.

5.5We shall not be responsible for missed flights resulting from:

• Late customer arrival
• Road traffic incidents
• Airport disruptions
• Extreme weather
• Circumstances beyond our reasonable control

6.1Customers are responsible for ensuring their vehicle is in a roadworthy condition when left with us.

6.2We recommend customers photograph their vehicle prior to handover.

6.3Any existing damage should be reported before leaving the vehicle.

6.4Customers should inspect their vehicle immediately upon collection.

6.5Any claim for damage must be reported before the vehicle leaves our premises.

6.6We reserve the right to reject claims reported after the vehicle has been removed from our site unless clear evidence exists that the damage occurred whilst in our custody.

7.1All personal belongings are left entirely at the owner's risk.

7.2Customers must remove all valuables from the vehicle before parking.

7.3The Company accepts no liability for loss, theft, or damage to personal possessions left inside vehicles.

8.1Customers parking electric or hybrid vehicles must ensure sufficient battery charge is available for vehicle movement and operational requirements.

8.2We do not guarantee charging facilities unless specifically purchased as part of the booking.

8.3We shall not be responsible for battery depletion, charging issues, or manufacturer-related faults.

9.1We maintain public liability insurance appropriate to our business activities.

9.2Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability which cannot legally be excluded under English law.

9.3Subject to Clause 9.2, our liability is limited to direct loss or damage caused by our negligence.

9.4We shall not be liable for:

• Mechanical failure
• Electrical failure
• Flat batteries
• Tyre punctures
• Windscreen damage caused by road debris
• Weather-related damage
• Bird droppings, tree sap, or acts of nature
• Flooding
• Rodents, insects, or vermin
• Theft or damage by third parties
• Loss of business, earnings, or missed flights
• Hotel costs or any consequential/indirect losses

9.5Vehicles are parked at the owner's risk except where loss or damage arises directly from our negligence.

10.1Our facilities may be monitored by CCTV for security, crime prevention, and operational purposes.

10.2CCTV recordings remain the property of the landlord from whom we lease the premises, in accordance with our lease agreement.

10.3CCTV footage will only be disclosed where legally required or considered necessary for official investigation purposes.

10.4The presence of CCTV does not constitute a guarantee against theft, loss, or damage.

11.1Customers must notify us as soon as reasonably possible if their return journey is delayed or their collection date changes.

11.2Where a vehicle remains in our care beyond the agreed collection date and time, additional parking charges will apply.

11.3An additional charge of £35.00 per day (or part thereof) will be payable for each day that the vehicle remains in our custody beyond the booked collection time.

11.4Additional parking charges must be paid in full before the vehicle is released.

11.5The Company reserves the right to retain possession of the vehicle until all outstanding parking, storage, administration, and associated charges have been paid.

12.1Vehicles that remain uncollected for more than fourteen (14) days after the agreed collection date, and where no contact has been received from the customer, may be considered abandoned.

12.2The daily storage charge of £65.00 per day will continue to accrue until the vehicle is collected or otherwise disposed of in accordance with applicable law.

12.3The Company reserves the right to recover all reasonable storage, administration, tracing, legal, recovery, and disposal costs incurred as a result of an abandoned vehicle.

12.4Where permitted by law and after reasonable attempts have been made to contact the registered keeper, the Company reserves the right to sell, dispose of, or otherwise deal with the vehicle to recover outstanding charges and costs.

12.5Any surplus proceeds remaining after the deduction of outstanding charges and costs will be dealt with in accordance with applicable legal requirements.

13.1For security, insurance, and fraud prevention purposes, the Company will only release a vehicle to the customer named on the booking.

13.2Vehicles will not be released to spouses, partners, family members, friends, colleagues, chauffeurs, agents, or any other third party unless prior written authorisation has been provided by the named customer and expressly approved by us.

13.3We reserve the right to require photographic identification before releasing any vehicle.

13.4Acceptable forms of identification include:

• Valid UK Driving Licence
• Valid Passport
• Government-issued Photographic Identification

13.5If satisfactory proof of identity cannot be provided, we reserve the right to refuse release of the vehicle until appropriate verification has been completed.

13.6The Company shall not be liable for any costs, losses, delays, missed travel arrangements, inconvenience, or consequential losses arising from the refusal to release a vehicle where identity or collection authority cannot be satisfactorily verified.

13.7In exceptional circumstances where the named customer is unable to collect their vehicle, any request for collection by a third party must be submitted in writing and approved by us before collection. We reserve the right to refuse any such request.

13.8The vehicle shall remain subject to all applicable parking and storage charges until it has been lawfully collected by the authorised customer.

14.1The Company shall have a contract lien over any vehicle left in its custody for any unpaid parking charges, storage fees, administration fees, recovery costs, legal costs, or any other sums due under these Terms.

14.2We reserve the right to retain possession of the vehicle and its keys until all outstanding amounts have been paid in full.

14.3If outstanding charges remain unpaid for an extended period, we reserve the right, where permitted by law, to take appropriate legal action and/or dispose of the vehicle to recover outstanding debts and associated costs.

15.1Cancellations made more than 24 hours before the scheduled arrival time are eligible for a full refund.

15.2Cancellations made within 24 hours of arrival are eligible for a refund less a £30.00 administration fee.

15.3No refunds will be issued for:

• No-shows
• Early vehicle collection

15.4Booking amendments are subject to availability and may incur additional charges.

16.1Complaints must be submitted in writing within seven (7) days of vehicle collection.

16.2Supporting evidence (including photographs, if applicable) should be provided.

16.3We aim to respond within five (5) working days.

16.4We reserve the right to investigate any complaint before determining liability.

17.1We process customer information in accordance with UK data protection legislation (including the UK GDPR and Data Protection Act 2018).

17.2Information processed may include names, contact details, vehicle information, travel information, and payment records.

17.3Personal information will only be used for operational, legal, and customer service purposes.

17.4Further details are available in our Privacy Policy.

The Company shall not be liable for any failure or delay resulting from circumstances beyond our reasonable control including severe weather, flooding, fire, industrial action, terrorism, road closures, government restrictions, airport disruptions, or public health emergencies.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.